Refund policy

Due to the nature of skincare products, returns or exchanges are not accepted once the product has been delivered, to ensure hygiene and safety standards.

However, we are happy to assist in the following cases:

• Incorrect product delivered
• Damaged or leaked product upon delivery
• Missing items in your order
• Once the issue is verified, a replacement or refund will be initiated at our discretion.
• Approved refunds are processed to the original mode of payment within 7–10 business days

Shipping charges, if any, are non-refundable unless the issue occurred from our end.

To be eligible for support, please contact us within 24 hours of delivery with clear images or videos of the issue.